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Service & Maintenance Requests
This mobile application is intended for authorized personnel to create service requests (housekeeping, maintenance) in hotels and resorts. New requests are dispatched to predefined groups of people: hotel manager, HK manager, security manager, technicianwith real-time notifications. When a staff member receives a request, he can accept, close or assign it to another person or to a group (GM, Housekeeping, Technicianswho will also receive a notification in real time). If no one has accepted or closed this request within a predefined period, it will be escalated, and notifications are sent automatically to the next level of managers. Requests are displayed in real time with their status: new, assigned, accepted or closed. A real-time chat is attached to each of them and provides all comments, photos and events.