INFORMATION

Updated:
Version:
7.4.2
Size:
160.3 MB
Category:
Business
Required:
iOS
Rating:
Publish:
2022-03-31
Price:
Free
Developer:

WHAT'S NEW

Analytics back button issue is now fixed.

Freshdesk Support Desk App SCREENSHOT

【图】Freshdesk Support Desk(截图1)【图】Freshdesk Support Desk(截图2)【图】Freshdesk Support Desk(截图3)

Freshdesk Support Desk App DESCRIPTION

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Support Desk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk Support Desk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support – Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

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Freshdesk Support Desk App DOWNLOAD

App StoreOfficial Website

App REVIEWS

herbgood

Kind a awkward, in the field. How is this not an email distribution group. Just why?

uguner1

Easy to use.

cbirn557

App no longer lets you choose or assign tickets

Grjv

Its hard to describe how terrible this app is every single time we make the mistake of writing customers back using it. Formatting issues, for YEARS, that they never ever fix. Instability, messed up tickets, the list is endless. You can only complain so many times before its obvious Freshdesk doesn’t care. I’ve yet to have a single interaction in EIGHT years with anyone at the company that felt genuine or that they would “do” anything. We are locked into Freshdesk since we have been with them so long, but if you are just looking at it as an option, I will gladly speak to you in person to steer you far away from this company.

Itfarmer

Support first blames every other computer in the world except theirs, then support ghosts me and leaves me with 11 months remaining of a help desk in which no one can ask for help.

Marcustr..

This app is not user friendly.

jfoughe

Please…for the benefit of burned retinas and squinted eyes everywhere…PLEASE enable a dark mode.

ITTap

I just got a new job as the IT Director at a school, and the school didn’t have any form of helpdesk, ticketing system. I put in place FreshDesk and I couldn’t go back to a place without it.

done

No one calls back from FreshDesk customer service

CltiChri..

Always did a good job for me but the updates are even better, smoother workflow, easy to respond in the field from a phone for a quick note - an A+ program

Caitlin

I keep getting a servir error and cannot send reply’s to tickets.

shadokas..

This support desk is invaluable to the companies I collaborate with and a much better offering than Salesforce. One huge feature gap for me is the ability to log onto multiple accounts at one time and receive notifications from more than one company. I don't want to carry two phones for the ability to have two accounts with notifications. Please consider developing this!

Antoineb..

When you enter a link to a KB article, the link is pasted to the bottom below the signature file instead of inline with the text where the cursor is. Then when you try to copy and paste the link, the option to copy the link isn’t available. You have to remove the link then copy and paste the text where you want it. Please fix it so the article link is pasted where the cursor is, and allow us to copy and move the link.

renesoli..

Using since 2017 with Computer support IT for 450+, 8 buildings, thanks you.

micahbpr..

On the old version which I had yesterday, it allowed me to click on the 3-dot menu on the top right of a ticket and click the share button but on the updated version, the share button has disappeared. I used this everyday. Please bring back!!!

Nova

Everything works fine but wish I can edit my notes

am

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InfoChie..

The app is very stable, simple and easy to use. I am sure more functionality will come along but the app is very good as it stands today. Well done!

joshspy

I can only add a note and forward. Why no reply?

TestingN..

Rated this app