INFORMATION

Updated:
Version:
6.0.4
Size:
126.1 MB
Category:
Business
Required:
iOS
Rating:
Publish:
2022-03-31
Price:
Free
Developer:

WHAT'S NEW

General fixes and stability improvements.

SaaS helpdesk App SCREENSHOT

【图】SaaS helpdesk|ServiceDesk Plus(截图1)【图】SaaS helpdesk|ServiceDesk Plus(截图2)【图】SaaS helpdesk|ServiceDesk Plus(截图3)

SaaS helpdesk App DESCRIPTION

ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician’s productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

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SaaS helpdesk App DOWNLOAD

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App REVIEWS

Obishawn..

With each version, this app gets less usable. I’m losing functionality and now have cases that I can’t even see the descriptions for. I used to fall back to the web app if I had issues with the native app, but I’m completely blocked from the web app from a mobile device (can’t even get to the desktop version from the mobile device).

Daveqwer..

I’m still having issues with crashing after you updated the cert.

KyleTG83

Has all the basic features needed except one, CMDB. There is access to Assets but not configuration data which is needed when in the field. When will this be added to the mobile app?

unhappy

After your last update. The ipad app does not work in landscape mode. It is super hard to use. The website does not support mobile. So my only choice is to fight with it or wait until I can get to a computer.

MikeY

Just updated to version 6.0 which crashes frequently to be unusable in general. Wait until bugs are fixed before upgrading.

v1gga

App constantly crashes every time you click the check mark. Almost useless

Timespap..

I cannot even open the latest release.

jonsCL

When I want to edit a ticket (in order to assign department and Technician), and then I want to save the changes with the tick button, the app just closes and doesn’t save the changes. Fix it ASAP please! Last version 5.10.1

ACGMPH

Can’t get any information on tickets properly displayed in the app, it lacks a lot of basic functionality that most other service desk applications have, and the ManageEngine support is abysmal…

jhfc

First off I will say this app is very useful and straightforward. The only issue is I have to reinstall it everyday. It like every time I don’t use it for awhile, like when I’m off work, the next morning when I try to use it the app crash and will not open until I delete it and reinstall it. If they get this problem fixed I would rate it 5 star but for now it’s gets 1 star.

Obby888

When i say great potential, i literally just mean that it would be great if it worked. I haven’t been able to sign in to the app in months!

SPaav

Regretting our decision to move to this platform.

MattOBMe..

I work a non-profit health center so we use the free cloud version. It definitely get the job done but the app is a different story. We stopped getting notifications via the app back in December. My team and I have reinstalled many times and verified that push-notifications are enabled in the web console. Secondly, while in the app looking for someone’s reply to a ticket, the app seems to rearrange the conversation thus making it a puzzle to decipher the thread. We are moving to the on-prem solution and hope for better luck there!

workingj..

This app is very unproductive!! I try to add notes it crashes. If I try to look at a request it crashes. Not stable AT ALL!

nasboy87

It worked great but will not load the last few days

Gjpfvblh

app constantly crashes and when it works, it lags then crashes. Kindly assess this issue.

XEC3016

Worked for a few weeks, now I get notifications but when I open the app all I get is a white screen so I end up having to use my computer to view manage my tickets, which defeats the purpose of having the app.

Turtle30..

App still shows unread tickets notification on the icon but when inside the app there are no unread tickets.

Pjcreese

Starting on April 2, 2019, I could no longer log into the app. After nearly exceeding my login limit, the login attempts simply spin endlessly.

gsmay611

When it works it is a great app for managing my help desk. However the app constantly crashes. I think the new update has caused it to crash quicker and more often that version 5.4 did. I wish they could fix it as it really is a helpful and good app when it does work.