INFORMATION

Updated:
Version:
1.3.4
Size:
54.2 MB
Category:
Travel
Required:
iOS
Rating:
Publish:
2021-12-30
Price:
Free
Developer:

WHAT'S NEW

- Bug Fixes - Receive Push Notifications for in App Messages - Added 24 hour cancellation notice to Trip submission pop up

CTC-Go App SCREENSHOT

【图】CTC-Go(截图1)【图】CTC-Go(截图2)【图】CTC-Go(截图3)

CTC-Go App DESCRIPTION

CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation.

CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable.

CTC-Go may only be used by authorized users through participating health plans.

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CTC-Go App DOWNLOAD

App StoreOfficial Website

App REVIEWS

bonbon10..

I made my appointment and for some reason it shows the wrong time on the app. I called to try to change my time and they said I need a 48hr notice in order to make modifications. How can I do that when it wasn’t my fault the app didn’t correctly input my reservation time. This isn’t the first time this issue has happened and it’s unfortunate that they let me know the only thing they can do is just cancel my ride. Oh ok sure let me cancel my ride to my chemotherapy because clearly that’s not important. I guess I’ll just be there 2 hrs before my time since it’s so difficult to make a modification. This service is helpful however needs major improvement.

autumnt0..

As much as I appreciate that this app has been created (because the call center would take upwards of five minutes just to get somebody on the phone), the app still has a lot of developments that need to be made. Firstly, the call center button does not connect to the call center it goes to some other service from LA care. Additionally, it would be helpful if I could edit an upcoming trip. For example, I make reservations on behalf of my mother at least a week in advance and her appointments are constantly influx. So instead of having to cancel a whole trip, it would be nice if I could just edit the date and/or time of an existing trip. Also, since my mother lives in an apartment, there is no way to notate the apartment number that she lives in so that the door – to – door service can come and find her in the correct space. Lastly, can there be a way for me to identify my home address so that I do not have to constantly update it every time? It may seem like a small task, but after booking several appointments at a time, it really does make the process easier.

hdhsoshs..

It says my trip I have is a will call trip but there’s no button for will call. It just offers the phone number I’ve already been on hold with for 35 minutes while I’m stranded in Alhambra. I need to be able to call the car and there’s no way to do this. So if you have will call you’re just screwed.

Gary

After I cancel a car(s) for a specific date, the "current rides" view becomes cluttered & confusing. Even the "cancelled rides" still display & show no notation that it's no longer a scheduled ride in that view. In order to confirm a rides' status, I have to click-through to check each status, one by one. This gets tedious (and confusing) when you have (for example) 4 appointments in the same day, but had to cancel &/or reschedule 3 of them. In essence, if the rides aren't currently scheduled, I suggest you stop displaying them on the "Current Rides" list as "current," because they no longer ARE current. At the very least, add a line in each ride's entry (in red, as to draw special attention to it?) that displays "Alert: This ride has been cancelled." This would help me, and I think the clarity would help others - especially the elderly. Thanks for listening.

Steve124

First of all, thanks for doing this. It made managing appointments for my parents a lot easier. Few notes: - the app crashes when loading calendar in AR locale. I saw this in both sign up and schedule form, both got calendars so I assume it’s the issues. - for older phones with no touch/face id It will be great if you can have an option to stay logged in. - the appointments most of the time end up being to the same places, it will be great for the app to remember those places so I don’t have to look up phone, name and address each time I schedule. - for some reason the app is constantly using GPS. I have to kill it when I am done. Thanks again!

gjsksl

Will not let you select the time for your pickup. No way to go around that, making the app useless for scheduling transportation appointments

Rgroro

Thought it would be easier with the app but it doesn’t even let me book an appointment.I keep getting a notice every time I try to put the appointment time.

Nimai1

Tried many times to create. No luck. Used phone lines only.

JulieDai..

This app does not work for IPhone 10 and above It doesn’t recognize my responses to the initial questions about whether or not I can walk! It would only allow me to get an ambulance! This is very disappointing and this app needs a lot of work.

JustCall..

UPDATED REVIEW: I stopped using the service for the most part. Here it is a month or so later and I got an email with the address to send an email to their support desk. Several weeks ago I placed an order for two doctor’s appointments using the app. Then the night before my appointments I see that they were cancelled in-line. So at 1:30 AM I had to deal with a semi rude person on the phone. The app needs a total review. Also why is it asking what type of doctor I am seeing. Have you hear of HIPPA LAWS?!? You have no right to know anything other than I have a doctors appointment. Older review: So I have used their service for a year now. All of it done by calling their phone number. I tried to use the app months ago but it loaded and showed no way to open an account. To this day the website has NO EMAIL address to Contact anyone for help. So I was on hold for over 35 minutes last night remaining CALLER #4 in line for help. I hang up thinking the system must be messed up and call back only to become caller #8. By the time a driver would have picked me up the pharmacy would have been closed. So I had to do without a run to get my medicine. Give me an email address for help! Thanks. I will update my rating if the service shows me it can actually work.

Viktor

Can’t select appointment time!!

Alexwein

I had a last minute appointments requested for my fathers doctor, less then 24 hours notice. Waiting on the phone was taking so long so I decided to download the app but ended up I am not able to book-request a next day pick up time. Since this is a medical pick-up/delivery service the developers should understands not always we have a full schedule preprogrammed. I believe this could be a n up grade for user with the need of their services. Thank you!

sheccid5..

I only could sign one time, after that they never let me sign. It always said that I have the wrong info. Worse app ever

Sashaiss..

I’m also having a hard time submitting a trip when all my information is correct . “Keep saying we are facing some issues while submitting the trip please try again later “. Which i try sever times on different days . Hope there way to get this resolve so this app can be useful.

Demonick..

You can see your past trips but you cannot create any new ones. For the past five days I’ve tried to make reservations and every single time even though I have everything absolutely correct an error message comes up and says “Currently we are having problems submitting your reservation.” or somesuch. Please fix it; if it worked it would be so very useful.

RjVhen88

I suggest to add a family member may daughter has a Dr’s appointment and me as her mother too.. that could be better to add a family member. Thank you and God bless

rg8970

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