INFORMATION

Updated:
Version:
2.0.0
Size:
78.2 MB
Category:
Finance
Required:
iOS
Rating:
Publish:
2021-08-06
Price:
Free
Developer:

WHAT'S NEW

Improve the interface

TrueLane from The Hartford App SCREENSHOT

【图】TrueLane from The Hartford(截图1)【图】TrueLane from The Hartford(截图2)【图】TrueLane from The Hartford(截图3)

TrueLane from The Hartford App DESCRIPTION

TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.

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TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how..
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Telematics
TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.

TrueLane from The Hartford App DOWNLOAD

App StoreOfficial Website

App REVIEWS

flowerla..

I appreciate having the app on my phone reminding me to drive carefully at all times

chip

This app is so inaccurate. I have been dinged for speeding when I was not speeding, braking and distraction. I never use my phone when driving and when I’m not driving I forget to get on app and say I was not driving so they get me for driving distracted. I have a busy life I don’t have time to constantly get on app and tell it I’m not driving. My husband and I were very frustrated with the app. And customer service is not very helpful at all. They never told me when I signed up for this I had only 48 hours for frustrated unhappy them to make corrections and to get on app to say your not driving. I feel they need to improve this app.

BichonJe..

Was easy to download. Easy to use. No reason not to have it!

Angelwhi..

First I work nights, so getting events for late driving is ridiculous. I get off work anywhere from 11 PM to 1 AM. I should be able to put my work hours in to get those removed. And all but 1 of my braking events were if I didn’t brake, I would have hit either an animal or a car that went through their stop in front of me. Are we suppose to hit them? We have a lot of deer where we live. And at night especially they love to jump in front of you. And 1 person literally went through their stop sign right in front of me. All marked as “events”.

MrBurg65

I have no idea how this app is supposed to help me drive better when the only screen I see is the one that asks if I’m the driver. I got 22 events one weekend as the passenger in my friend’s truck. There are no explanations on what those events are. I will tell you that I live in the mountains and it takes a bit of gas to go up a mountain and frequent braking on the way down so if those are “events” I wouldn’t know. I’m fascinated that my discount has risen and fallen faster than the temperatures on the Great Plains. Now, I’ve had this app for almost 4 months and I’m not sure I’m going to make it to 6.

sunflowe..

Addresses are consistently wrong. It said I was distracted when I never touched my phone. And of course there are going to be times when you might have to brake harder than usual and it would be unsafe not to do so. I think this is just another tactic insurance companies use as an excuse to charge more.

Bart2542..

So I joined Hartford on Feb 1 2022. Great rate and i agreed to use Trulane. Seemed to be working fine until my third week when I went on a two week Carnival cruise all over the Carribean. It started tracking me in the ocean and even though I told the app I was not a driver and was using “other” transportation the Events starting adding up. By the time I got home just about my entire projected discount was gone! Called tech support and they never answer and don’t call me back! There is no option in the app to turn it off for these special type trips. I have to have my IPhone on all the time for business and if you turn off Always Tracking the app starts yelling at you also. This app really needs an overhaul. I’m dropping out off the program as it is painting me as a horrible driver, even while in a ship at sea!!!! I also have two more cruises coming up in the next two months including a transatlantic. Can’t imagine what it might record during that one!

SraoM196..

Someone called my phone as I was close to destination that went straight to Bluetooth hands free though I didn’t even look at the phone, the recorded that as 90% distraction free. Not sure how reliable is this app to calculate discounts.

DoggyDad..

I’ve been reading other reviews indicating erroneous locations and events. I’ve also been provided false information on the app. The most glaring issue was where I left a restaurant on a surface street. Truelane showed me starting on a freeway off ramp doing 74 mph, along with two hard brake events. I was not on the freeway, but on a surface street which intersected with the off ramp. But it showed me with 3 events anyway. I looked at the reviews beginning with the most recent. I noticed a rather startling statistic. Of the 100 recent reviews, 44 of the reviews received a 1-star rating. With this type of score, the folks at the Hartford need to take a serious look at the performance of the Truelane app. This app can be a tremendous tool to encourage safe driving. At the present time it appears to be providing a lot of dissatisfaction.

cheme75

Update2: after missing several trips, I gave up on the offload/reinstall hassle. Before next trip I opened app and just let phone go into standby in my pocket - sure enough app recorded the trip. Before next trip, I opened app and put it in the background, again it recorded app. I left it this way for a couple of trips and all recorded. After confirming driving or passenger, I closed app. Last 2-3 trips, it has been recording normally while closed. Now over 3 mo done, I can’t wait to complete the 6 mo and be rid of this flaky nuisance. Meanwhile, the absurd way it determines “distraction” or “braking” incidents could unfairly impact one’s discount. There has to be a way to at least describe or comment on these incidents since I now have a couple “low” distractions because I sat in my car in a parking lot while my wife ran into a restaurant to pickup our take-out, completely absurd and unfair determination. At least these are low risk incidents. The truth is that this is a limited discount which is set at 10% just for participating. However, I do not see anywhere explicitly listing the portions of the policy being discounted. They clearly say the discount only applies to certain portions of policy costs, but are not transparent into exactly what or how much of the total discount is due to TrueLane. Update: after following the off-load/re-install instructions, it recorded only the first trip, no subsequent trips were recorded! The next trip was two hours long to visit family and nothing recorded!!! How in the world this gets 4.7 rating is beyond me. I downgraded from 3 to one, wish I could rate it zero! After this “miss”, I took it upon myself to off-load/reinstall again. Good news, it recorded next trip in which I was a passenger, trip disappeared after telling it I was a passenger which I guess is ok. Bad news, next several trips I got nothing. Compared my phone settings to my wife’s and there are no significant differences. So I did the off-load/reinstall again. Same result, recorded the very next trip then went brain dead again. My phone is a XS so not ancient or unsupported. Frankly this is just a piece of crap app that has no consistency, no way to comment on any of the issues it fails to record properly - one recent “distraction” was 6s and noted at “low”, but it was simply hesitating at a right turn at an large intersection when on coming traffic had their left turn signal, so I hesitated to let a couple of cars pass by before I completed my right turn. The app totally fails to recognize where there are traffic lights or stop signs and too often determine stopping or slowing as a distraction. It’s absurd to think this data is determining a discount for the life of the policy. At this point I’d rather have the plug-in dongle for the car if it at least worked reliably. When I had progressive, they offered the dongle to attach, but when they told me at best the discount would be $30-$50, it was not worth the hassle. I had hopes this app would prove to be less of a hassle but it’s not. First two weeks I paid close attention and saw the app captured most trips. It missed some randomly, but I only use car 1-2 times per week and generally not much more that 3-5 mile trips so it wasn’t a lot being missed, maybe 2 trips. So I wasn’t concerned. After two wks it completely stopped logging trips. But I did not notice since I was alway the driver and it says if you don’t specify within x days it just assumes you were the driver. So I just let it do it’s thing unaware it had completely stopped logging until I got an email from the Hartford saying they’ve not received any data for a while and I could lose my discount, so called the given number. They transferred me to TrueLane support - first call, delete app, reinstall, sign in and see if that works. Took a trip shortly after to grocery store, nothing, no trips going or coming. Called next day, now suggestion was to go into general setting, iPhone storage, find app, offload app, then reload app. Next day took trip to pickup a pizza. It logged trip. So hopefully that’s the last of the glitches. Meanwhile my wife’s app on her iPhone is logging with no issues. Only complaint is no place to offer comments on a trip. That last trip to pickup pizza I only stopped for about 2 min while wife ran in to get the pizza. During that stop it showed two low distractions of 1 sec and 2 sec, not enough to ding me, but still irritating that it did that since I was just sitting in the car checking phone to see if TrueLane had any data yet - it did not. Then it showed a minor braking incident from 29-19 mph which was for a merge when someone else started to speed up to cut me off so I slowed down to be sure to give them clearance. Again, no dings but very irritating there is no way to comment. We live in So FL and there are a plethora of really bad drivers here. I do my best to keep my distance and at times, it requires a quick swerve or hard braking. These actions are far better than getting hit by an idiot but the app has no way to differentiate. It’s absurd to get dinged for actions that avoid accidents!

Natomas0..

I have been trying for over an hour to create my password on an iPhone 13 Pro, when I try to use the Password Reset green button it goes to the App Store every time and not the Reset screen. I am a very savvy tech user and I can’t get it too work, I can’t imagine what an average user might think. /RJ

TRV1964

This app is horrible. We switched to The Hartford to get discounts over other auto insurance companies, hoping we’d get even more with using the app. Well, the app probably only works about 50% of the time. I drive for days without being able enter my trips. And then, with 100% distraction free driving (from the 50% or so trips I’m allowed to enter) my discount is estimated at 4%. What the heck? Maybe it’s because I can’t enter 50% of my travel!?!? What a joke. Get your stuff together The Hartford. VERY disappointing. And when I call to ask about what’s going on?…..I’m connected to ESL personnel who can’t really get what I’m complaining about. Can’t wait to switch away from The Hartford.

idiodd

So far so good.

IncogNea..

I just had to write this review, The APP “works” fine as in no crashes etc but really has some dumbazz results from it’s accelerometer algorithm. First of all we live in a retirement community where 60% of our driving is done in a golf cart. There are over 120 miles of golf cart paths in a 120 square mile community of 135,000 people. My 30 month old golf cart has 20,000 miles on it and my 27 month old vehicle has only 14,000. I spend half my day telling the app that the most of the listed drives are “OTHER” as there is no “golf cart” option if you weren’t the driver of the insured vehicle. Now to the algorithm complaints. So far I have 74 trips over 44 days at 350 miles since signing up. I also have 5 “EVENTS” NONE OF WHICH are really “events.” 3 of the 5 are backing out of my own driveway then stopping at the end when I notice the garage door hasn’t closed. Today it says I went from 18-4mph doing that. ABSOLUTELY TOTALLY ABSURD AND IMPOSSIBLE! Really? In my driveway? The other 2 are even stranger. There is a 3 lane 50MPH highway I have to cross to make a left turn with a slight hill about 200 yards north of the turn. Naturally one isn’t going sloooooowwwwwllllyyy creep out when all of a sudden some car is going to come flying over the blind incline at 50+ MPH and waffle me. As a driver you often have to just GO (yea, the app didn’t like 0-16mph). Really? The last one is that this area if overloaded with traffic circles. Like 1 every 2 miles or less. With a bunch of “seniors” driving the circles are like death traps. Some drivers come in from the side when they shouldn’t and you MUST BRAKE heard or die. This app needs to look at the MAP location before deciding what is an event or not. Doesn’t seem fair to be penalized for DEFENSIVE DRIVING.

Samsonni..

I have just downloaded this app a few days ago cannot get the data to stay on I have the gps on what do I do

gregcwa

Just changed my wife and mine’s insurance from progressive to Hartford for the AARP discount. Just finished with 6 months of progressive’ driving app snapshot where my wife and I got an A. Less than a month with this app and we are already down to a 19% discount out of 25% possible. My wife is 69 and one day they app said she was driving 113 miles an hour and then broke from 113 to 92 in 2 seconds. Yesterday we took a short trip that put us on the interstate for about three miles there and three miles back. It dinged us for going 94 then braking 77-68 in one second, 55-29 in one second plus other infractions on the way. On the way back it dinged us for going 111 for six seconds, 89 for 5 seconds, braking 39 to 18 in one second, plus other infractions. We never went over 75 on the interstate. No one at Hartford has an answer when you call because their app is operated by individuals in Europe. When I got a hold of the app individuals I was told the app does that sometimes. He sort of tried to give an explanation which I did not understand. Stay away from Hartford and this app if you can. Looking into changing insurance companies next week.

IdahoMus..

This app is the absolute worst of its kind. Continual crashing and when called the “customer service” rep blames the user. I have called three times and every time it’s my fault, my devices, my error etc. Do Not Use

Love

This app lets the insurance company see that I am a good driver and will reward me. I like being able to show others I am a good driver.

mloozen

I have been attempting to start up the app for two days. The “Motion Data” button does not stay on when following guidelines. Kind of defeats the purpose if I can’t get it to work. Is there a glitch in this app?

Concern

True lane does not tell that they have input a speed limit into the software that sets your speed limit at 70 MPH. I live in West and the speed limits are set at 75 to 80 MPH when out of major city limits. Truelane will log you for speeding if you go over 70 MPH. Despite what your local legal limits are.