INFORMATION

Updated:
Version:
10.1.4
Size:
103.7 MB
Category:
Medical
Required:
iOS
Rating:
Publish:
2022-04-24
Price:
Free
Developer:

WHAT'S NEW

Updated with miscellaneous bug fixes and improvements

Patient Gateway App SCREENSHOT

【图】Patient Gateway(截图1)【图】Patient Gateway(截图2)【图】Patient Gateway(截图3)

Patient Gateway App DESCRIPTION

Use Mass General Brigham Patient Gateway to view health information and communicate with your doctor.

With Mass General Brigham Patient Gateway, you can
– Review test results
– Manage your appointments
– Message your doctor
– Renew your prescriptions
– Pay your bill
– Connect your account to Apple Health to pull health-related data from your personal devices right into Patient Gateway

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Patient Gateway App DOWNLOAD

App StoreOfficial Website

App REVIEWS

corishee..

The username and password that works on the web browser will not allow me into the app. All options to rediscover username and password seem to fall into the abyss; it says it will email me and never does. It’s really annoying because this is how my doctor is communicating now. Also - tried contacting for tech support and they literally told me they couldn’t process my request for help. So….?

网友

App works fine for me. Convenient way to get test results and appt. Information. Think the bad reviews are from people with older phones and iOS and less tech savvy people. I haven’t had a problem and the convenience in accessing medical information is great.

pulseima..

Where did the Face ID icon go? It’s disappeared!

indiebit

This app has had more bugs than any other I’ve used in years. It has broken so many times over the years that I’ve lost count. The latest release wants me to verify my account via text or email. BOTH fail using the app. And yes, I updated the app after the first failures. The only reason I gave it 2 stars is because for some reason the web app works. This has been dead for me the past 2 days with server errors.

hbodoesn..

App shows your new insurance information after entering and after submitting it says it will be processed when you log out but every time I log back in it says no insurance on file. My new insurance is 100% accepted and in network with MGH. I’ve tried adding this 10 times over the last 2 weeks. I even messaged my provider through the app and crickets after more than a week, yet they add new bills at non insurance rates. Terrible customer service!

xajhw

Stop “fixing “ what is NOT broken. Each time the system is “improved “ it is more complicated and harder to use. Now I can not even get access on my computer. I have the app in my phone but the text is too small to read. This is after 2 long telephone sessions with IT support. Very angry and disappointed with a dis functional system.

FinnHadd..

App now insists on sending a code after you log in but before letting you access anything, & for months it has popped up an error message saying it can’t send a code “right now.” Their “safety feature” broke it so the app is utterly worthless now.

Master

This application crashes during check ins for appointments more often that you successfully check in. Not minor because once the app crashes it will not allow a login for another 30 min or longer.

Linzalot..

The app worked fine and then it wanted a two step authentication. Every time I tried to do it, I get an error message. I don’t know what the developers did but it needs to be fixed.

JaesunDa..

This app worked fine for quite a while, about a month ago it stopped allowing me to get access to my own information, and now no matter what I do it will not allow access. I am tempted just to delete it, but it’s the easiest way to get a hold of my doctor,Well it was

Bostonfa..

Hint to developers — if the app can’t handle displaying a test result, the pop-up message should direct users to the browser version. It should not simply state “Details not available.” Because — in actuality the details may very well be available— BUT the app apparently does not support all documents. So for 2 weeks I have been checking my “trusty” Gateway app and wondering when my results will be visible. Finally only to find out they were posted immediately BUT are only visible from a BROWSER. If the app is going to be that lame at least have the pop-up message direct users to the browser and admit the lameness. Don’t say the info is not “available” and lead people on a wild goose chase for two weeks. I am ready to go back to all paper at this point! Would have been faster and accurate!

battleNo..

Why on earth would an app want text message data, email data , photos and video data , sensitive and personal lives data? Are you guys like creeps?

fed

Crashed. Tried to update 4 times. Worst system ever encountered

BostonFr..

Can you put the Medical Record Number somewhere front and center? I always get asked for it and I never know it. Can’t find it anywhere in the app.

AlwaysLo..

I use the app all the time to the point that it feels easier and safer to use this over the web. However, it does dot allow you to selectively download or print statements or other docs if you want to / need to. To the extent that I’m not going to then go to the web to do it, I ultimately switched off paperless billing.

Version2

The app crashes whenever I select “use Face ID”. No updates available.

App

With the update it is now useless. Unable to log in.

BosPower

Latest app update broke Face ID.

antts

Face ID not working on this app

ElizaB11..

Used to be a great app and worked extremely well, but somehow over last few months it’s gotten useless and not at all helpful!! Logging in is difficult and it seems the team there expects everyone to use their computer to login, instead of realizing that if the app worked well it’s always a patient’s first choice in how to interact with their care team. Totally useless and will prevent me from donating to MGH in the future because of their awful patient experience with the app!!