INFORMATION

Updated:
Version:
236.2.0
Size:
129.3 MB
Category:
Business
Required:
iOS
Rating:
Publish:
2022-04-11
Price:
Free
Developer:

WHAT'S NEW

Meet Salesforce Field Service 236! • Automatic updates to a mobile worker’s appointment status give back-office workers insight into what’s going on in the field without interrupting mobile workers. (beta) • Get more relevant records with Related Records Priming in Briefcase Builder. (beta) • As always, bug fixes and improvements.

Salesforce Field Service App SCREENSHOT

【图】Salesforce Field Service(截图1)【图】Salesforce Field Service(截图2)【图】Salesforce Field Service(截图3)

Salesforce Field Service App DESCRIPTION

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.

Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.

Features:
– Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
– Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
– Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
– Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
– Access relevant Knowledge Articles to help you finish tricky tasks.
– Stay informed with the most up-to-date information with automatic push notifications to relevant users.
– Easily obtain proof of service using your touch screen to capture customer signatures.
– Quickly generate and send Service Reports to your customers after completing jobs.
– Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
– Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
– Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
– Declare your time off by recording it in the application
– Scan barcodes and QR codes directly from the app
– Intuitively visualize the different steps required to finish complex jobs with work order line items
– Quickly get up to speed by viewing asset service history information.

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Salesforce Field Service App DOWNLOAD

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App REVIEWS

nickp

Unintuitive app, too many clicks, too many different places to look for information. The app itself forces pin or facial EVERY time you switch to it, very annoying. App also crashes several times a day and requires to go thru a lengthy login process. People at my job retiring and quitting over this app, very sad. No stars.

aznurse1

Cumbersome, awful app developed to track employee whereabouts. Every time it opens, it wants to be put on “always” to track your whereabouts at ALL times. Big brother is watching you.

Atomic

If I could have rated negative stars, I would have.

mtsbuild..

I have uninstalled and reinstalled the app multiple times on a brand new iPad and the app will not open. I have zero issue with any other app, I’m at a complete loss…

txsport

Ambiguous app and not user friendly , lost productivity, lost efficiency even for tech Saavy users. Just a frustrating app to work with and often slow.

garbagna..

Since the latest update, I’m constantly getting logged out. We use Okta and so there’s a whole login process which can be quite frustrating to have to do multiple times a day.

Hunter

Great app much more efficient, couple updates needed but other than that it’s great!

anydamne..

I have to restart ipad, sometimes more than once, just to get this pile of sht app to refresh. I don’t have to do that with any other app on my phone. It’s a simple app that doesn’t even function in the most simplistic way.

BjDick

Our company switched to SF from another dispatch system. Biggest mistake!!!!! Need to open different layers to access pictures, site notes, contact info. Many features are not Apple compatible. I’m so frustrated I’m contemplating looking for new employment.

tryryryr..

Bad app crashes all the time locks up shuts down won’t open sf app that it is linked to most of the time for the cost of sf I would expect much better would not encourage anyone to set this up for employees

jph1313

The app itself I think has good potential but for my industry it’s a mess. This is the 3rd time in about 6 months I’ve had to delete and reinstall the app. Edit: 4th time deleting and reinstalling

dont

Just when you thought the least user friendly app could not get worse nope wait here comes version 234

pthang

Is it possible to be able to update this app to where I can see what my colleague posted on the picture codes in real time please? I feel it would boost productivity up!!

carwash

Best one I’ve used quick, easy,simple. I like it

Blue20th..

There was an update and now every single time I open the app I’m asked to update location settings. It’s pretty simple, I don’t want the app tracking my location constantly whether I’m working or not. Completely unnecessary. I chose to only track while using and unless you allow the app to track you you’re asked to change settings anytime you open the app.

Evansorr..

This whole app is cap bruh

pick

Inconsistent.

Pardue78

I have been using this app for a couple years now and with each update it just gets worse. There is to much clicking. The app doesn’t remember basic things such as filling in your name. The quick action is anything but quick. You have to scroll passed about 8 things you barely use to get to the actions you use for every call. The order is way off. In every function of using this app you can tell it was designed without the input of those who use it on a daily basis. Really out of touch with the end user. It is not user friendly at all. You have to have extreme knowledge to be able to complete everything or you will miss it. It doesn’t provide you up front with basic information you need to know. Please work with an actual end user for real improvements.

bullci

I absolutely hate this stupid app!! Businesses if you’re considering using this for your employees..don’t do it!! This literally causes me anxiety to have to deal with it!!!

80620

I’m not a person that likes to repeat steps that I’ve already done; but yet this app feels the need to change the clock in and clock out times as I’m putting them in. No it’s not user error I take my time yet the “wheel of Fortune” feels the need to rotate after I have stopped in a number. Then the not recognizing Sunday @ 1200am as a new week and allowing me to put my time on that day when it’s the start of the new week is BS!